Your HVAC warranty credits are sitting in the dark.

Email us the nameplate photo
and a short note.We email back a ready‑to‑file
warranty claim packet.

Send us two claimsSee how our product works

With Desk, add us once. We file every claim. With Assist, your office reviews it and clicks Submit. When the claim is approved, the credit posts to your distributor account.

  • For residential & commercial HVAC contractors
  • Send claims by email
  • Ready-to-file PDF packet
  • Never a shared portal password

Losing out on earned cash

You did the work.
The credit never posts.

When a part fails under warranty, the manufacturer owes you a credit for it. You only get that money if someone builds and files the claim in time. Here's how it slips away, in three quiet steps, on jobs you've already closed.

01

A part fails under warranty.

Your tech swaps the compressor or the motor, the system runs again, and the job gets closed.

02

The claim never gets built.

Nameplate photo, serial numbers, the invoice number, the tech's note, and a different portal for every distributor. It's nobody's job, so it waits.

03

The window closes.

No one gets a reminder. The credit you were owed never shows up on your distributor account.

How our product works

Three steps. You stay in control.

  1. STEP 1

    Email us the claim

    Email us the nameplate photo and a short note, from Gmail or any email. If anything is missing, we send you a short list and a simple claim page to fill it in.

  2. STEP 2

    Claimtorch builds the packet

    We read what you sent and email back a ready-to-file warranty claim packet (PDF). Once the missing details are in, you get an updated packet.

  3. STEP 3

    Desk files it, or your office clicks Submit

    With Desk, add us once. We file every claim. Remove us anytime. With Assist, your office reviews the packet and submits it. Either way, when the claim is approved, the credit posts to your distributor account.

What you get

Ready to file. Fix gaps in one tap.

Every claim comes back by email as a ready-to-file PDF. Missing details? Add them on one simple page.

Example Claimtorch warranty claim packet (PDF), top of page 1, filled with sample data
The PDF packet. Everything the portal asks for, ready to file.
Example Claimtorch claim page for adding missing details, filled with sample data
The claim page. Add what's missing, tap Save, get an updated packet.

EXAMPLE DATA · The layouts are the real Claimtorch packet and claim page.

Built for HVAC

HVAC only. Any building.

Claimtorch is built for residential & commercial HVAC contractors. We work on your side of the claim and never replace your distributor relationship.

Failed parts on the claim form

  • Contactor
  • Capacitor
  • Compressor
  • Coil
  • Fan motor
  • TXV / metering device
  • Circuit board
  • Reversing valve

Portals we file through

  • Desk files throughServiceBench

    Carrier, Bryant, Payne and ICP. Your admin adds Claimtorch as its own user.

  • Desk files throughLennoxPros

    Lennox. Your admin adds Claimtorch as its own user.

  • Desk files throughWarranty Express

    Daikin, Goodman and Amana. Your admin adds Claimtorch as its own user.

  • Desk files throughComfortSite

    Trane and American Standard. Your admin adds Claimtorch as its own user.

  • Desk files throughRheem and Ruud

    Your admin adds Claimtorch as its own user.

  • Desk files throughDistributor-filed routes

    Ferguson and Johnstone, with your written authority. York and Coleman go through your distributor.

  • You stay in controlYou add us as a user. Remove us anytime.

    Never a shared portal password. On Assist, we prepare the packet and your office clicks Submit and tracks the reply.

Money flowPart bought on your distributor accountclaim on that purchase's portalwhen it's approved, the credit posts to your distributor account

Your numbers

What are you leaving on the table? Use your own numbers.

Every shop is different, so we won't guess. Put in what you see each month. The math is simple, and you can check every step.

What you're leaving on the table

An estimate from your inputs. Nothing you type is stored or sent.

Closed jobs with a part that failed under warranty.
Claims your office actually submits each month.
What the manufacturer credits for the failed part.
The manufacturer's labor allowance, if your claims get one.
Finding paperwork, filling in the portal, following up.
Wage plus overhead for whoever files claims.

Enter the first three numbers to see what's on the table.

Your numbers, your estimate. Not a promise of results. It assumes every unfiled claim would be filed in time and approved, and it doesn't include Claimtorch's fees. Office time is based on filing every eligible claim, not just the ones you file today, at the minutes you entered. Your office still reviews each packet and clicks Submit.

What comes off your office's plate

  • Finding the nameplate photo, serial numbers and the tech's note
  • Chasing missing details, with a short list and a simple claim page
  • Working out which portal the claim goes to
  • A packet that's ready to file: on Desk, add us once and we file every claim; on Assist your office reviews it and clicks Submit

Windows are tight

Ferguson wants the claim within 30 days of the repair.1 Daikin wants it within 45 days of the repair, and the failed part received within 30 days of filing, or the whole claim, parts and labor, is denied.2

  1. 1. Ferguson, "HVAC Warranty Submission": claims within 30 days of the repair date. ferguson.com
  2. 2. HVAC Distributors, republishing Daikin's policy effective January 1, 2026 (posted December 26, 2025). hvacdist.com

How long do you have to file an HVAC warranty claim?

Want to see a real packet? Send us two claims. We'll send back the packets, free. Your trial covers 2 claims.

Send us two claims

Plans

We file it, or we prep it.

Desk is the upgrade: everything in Assist, plus we file for you on the portals you add us to. Talk to us for pricing.

Desk

Upgrade

We file for you

Replaces Assist. It isn't a second plan on top.

  • Everything in Assist
  • We file for you on the portals we file through: ServiceBench, LennoxPros, Warranty Express, ComfortSite and Rheem/Ruud
  • Distributor-filed routes: Ferguson and Johnstone with your written authority; York and Coleman via your distributor
  • You add us as a user on your portal account. Remove us anytime
  • Every other portal stays with your office
  • Never a shared portal password
Talk to us for pricing

Best for: shops that want claims filed for them, once Assist has proven the packets.

Assist

Default

Prep + ready to submit

  • Email us the nameplate photo and a short note
  • A ready-to-file claim packet (PDF) by email
  • Missing details? A short list, a simple claim page, then an updated packet
  • Your office clicks Submit on the right portal and tracks the reply
  • We never ask for a portal login
Talk to us for pricing

Best for: every new client to start. No portal access needed.

We share pricing on a short call. Final terms are set in your written agreement.

Turn the lights on.

Send us two claims. We'll send back the packets, free. Your trial covers 2 claims.

Get your free packet

Tell us who you are. We'll reply with how to send us your claims.

We'll only use this to set up your free claims. See our privacy policy.